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Frequently Asked Questions (F.A.Q.)

How much is shipping?
We offer FREE shipping to all orders above $30. Orders below $30 have a $5 shipping fee.

When will my order arrive?
This depends on the product ordered.  Most items will arrive in 10-15 business days or less, except for during busy shipping seasons, or if you live in a rural area or other area away from metropolitan centers. If your item is late, or you still need more information, please contact us
  • Orders OUTSIDE the U.S. and Canada can take UP TO 4 weeks for delivery
Can I get a tracking number?

Tracking numbers are updated on your order as soon as they are available. You'll also receive an email notification. If you've entered a cell phone with your order, you can also receive SMS updates from Doc's General Store.

I ordered multiple items, but only received one... where are my other items?
Multiple item orders may be shipped separately in order to get them to you faster.  When this happens, items usually arrive within a few days of each other.  Don't worry, all items are on the way! You will receive tracking for all shipments.

Why haven't I received any order confirmation details?
This is usually due to customers accidentally entering a wrong email address.  Typically you will receive an order confirmation, followed by an invoice, immediately after placing your order, and then a fulfillment notice with the tracking number.  If you have not received any confirmation, please contact us so we can verify we have your correct email.

What is your refund policy?

Please see this page.

How can I find out about promotions and sales?
Sign up by entering your email in the subscription box below.  We have sales specials and offers 2 to 4 times per month, which are only available to our subscribers.  We never spam, we never share your email with any 3rd parties, and you can unsubscribe at any time.